Card Expiry & Renewal

What is an expired card?

An expired card is a debit card that has passed its validity period (month and year) shown on the card, so it can no longer be used for transactions.

If your card is set to expire (e.g., April 2026), you can still use it until the last day of that month (e.g., April 30, 2026). After that date, the card can no longer be used.

How do I know if my debit card is about to expire?

Jago will send you a notification via the app and email when your card is about to expire or has already expired.

What should I do to continue using my debit card?

If your card has not yet expired or is about to expire, you can renew it directly through the Jago app. The renewal option will be available starting one month before the expiry date.

If your card has already expired, you can still create a replacement card during the grace period (up to 1 month after the expiry date) through the Jago app.

Is there a fee for renewing my debit card?

No. Debit card renewal, whether physical or digital, is FREE.

If your card has expired and you create a replacement card within the grace period (up to 1 month after expiry), it will also be FREE.

How do I renew my physical debit card?

1. Update your Jago app to the latest version (minimum version 8.84).

2. Go to the Cards page in the Jago app.

3. Select the card that is about to expire and tap Renew Card.

4. Review your delivery address (you can update it if needed), then confirm.

5. Tap Renew Card.

6. Enter your Jago PIN to confirm.

Your new physical card will be processed and delivered to your address.

How do I renew my digital debit card?

1. Update your Jago app to the latest version (minimum version 8.84).

2. Go to the Cards page and open Card Details.

3. If your card is about to expire, the Renew Card button will appear.

4. Tap Renew Card.

5. Enter your Jago PIN to confirm.

Your card will be renewed instantly.

How do I activate my new physical card?

Once you receive your card:

1. Open the Jago app and select the card being delivered.

2. Tap Activate.

3. Enter the last 4 digits of your new physical card number.

4. Set your new card PIN.

Important: Your old card will be automatically deactivated once the new card is activated.

What changes after my debit card is renewed?

Your 16-digit card number will remain the same. However, the CVV and expiry date will be updated.

Make sure to update your card details with any merchants to avoid transaction issues. You can view the latest card details in the Jago app.

I’ve renewed my card but still can’t use it for transactions. What should I do?

Please check the card details you’ve saved on the merchant’s website or app. Ensure the 16-digit card number, CVV, and expiry date match the latest details in the Jago app.

You can also contact Tanya Jago for further assistance.

What happens if I don’t renew my card before it expires?

Once your card expires, you will no longer be able to use it for transactions.

You can still view your card details during the grace period (up to 1 month after expiry). During this time, you can also request a replacement card for FREE.

After the grace period, the card will be automatically deleted by the bank.

How do I create a replacement card?

1. Go to the Cards page.

2. Select the expired card and tap Create New Card.

3. Review the details and ensure your delivery address is correct.

4. Enter your Jago PIN.

Your new physical card will be processed and delivered to your address.

How do I delete a card?

1. Go to the Cards page and open Card Details.

2. Tap Delete Card.

3. Review the information.

4. Enter your PIN to confirm.

The card will be permanently deleted. Transaction history will still be available in the Pocket linked to the card.

What if my card delivery fails or I have other issues?

If your card delivery fails or there are delivery issues, you will receive a free quota to request a new card manually through the app.

You can also contact Tanya Jago for further assistance.