It’s too bad to have a Jago or Jago Syariah account only for it to end up inactive. Currently, there are adjustments to the rules regarding account status that you need to pay attention to so that your banking experience remains smooth. What are Inactive and Dormant statuses, and what can you do to keep your Pockets productive? Let’s check out the details!
Understanding Pocket Status: Inactive vs. Dormant
At Bank Jago and Jago Syariah, every Pocket has its own account number. This means the active or inactive status of a resource is determined at the Pocket level, not just the main account. Here are the two stages of status changes if a Pocket is not used:
1. Inactive Pocket
A Pocket is declared Inactive if there is no transactional activity for more than 360 consecutive days.
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What happens? The balance in that Pocket will be moved to the Main Pocket, and the Pocket will be closed automatically after a certain period.
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Limitations: You cannot withdraw money, transfer, make payments, or use it as a source of funds for scheduled payments using the Plan Ahead feature, and use the Auto-Budgeting feature.
2. Dormant Pocket
Dormant status is the stage where a Pocket has not been used for a very long time—specifically, no transactions for more than 1,800 consecutive days.
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What happens? Similar to the Inactive status, transaction features will be fully restricted. System transactions, such as interest payments (specifically for Jago users), will continue but are not considered activities that reactivate the account.
Inactive Pocket Fee and Dormant Pocket Fee
One important thing to note is the monthly fee. You will be charged a fee of Rp10,000 per month, automatically debited every 26th, only if your Main Pocket has an Inactive or Dormant status.
This fee will be applied until you reactivate the account or until the Main Pocket balance reaches Rp0. If your Main Pocket remains active, you don't need to worry about this fee, even if your other Pockets are inactive.
How to Reactivate Your Pocket
Don't worry—if your Pocket has already changed status, you can still reactivate it with the following steps:
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For Inactive Pockets: Simply log in to the Jago app and tap the "Reactivate" button. Make sure to do this promptly before the Pocket is permanently closed.
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For Dormant Pockets: Because this status is stricter, you are required to perform a re-verification of your identity with Bank Jago to ensure data security before the Pocket can be used again.
Which Pockets Can Be Affected?
The following types of Pockets can change status to Inactive:
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Main Pocket
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Saving Pockets (Arisan, Vacation, Qurban, Emergency Fund)
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Spending & Business Pockets
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Foreign Currency Pockets
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Umrah, Giveaway, and Kids Pockets
Exceptions: Inactive or Dormant status does not apply to several types of Pockets, such as Locked Pockets (as long as the ARO option is active) and Term Deposits (for Jago users), Sharia Deposits (for Jago Syariah users), RDN Pockets, and Partner Pockets.
For more complete information regarding Inactive and Dormant Pockets, you can directly visit this FAQ page for Jago users and this FAQ page for Jago Syariah users.
Taking Advantage of Ease of Use and Conveniences Offered: How to Keep Your Jago or Jago Syariah Account Active
In order for your Jago or Jago Syariah account to remain active so you can carry out various banking transactions, the easy way is to take advantage of the various conveniences and money management practicality offered by Bank Jago and Jago Syariah through the Jago application.
1. Create a number of Jago/Jago Syariah Pockets needed to manage finances
Both for managing spending and saving, everything can be done at Jago and Jago Syariah. Create Saving Pockets for short-term savings goals such as a vacation in the near future and buying desirable stuff.
Meanwhile, for expenses of various types, you can use the Spending Pocket. Monthly bills, transportation to the office, daily snacks, paying for apartment rent, and many more. You can separate the funds for each expense so that they don't mix.
You can create 20 Saving Pockets and 20 Spending Pockets. Each Pocket has its own account number. As such, you don't need to move money to your Main Pocket from your Spending Pocket when you are going to make transactions as needed. You can pay monthly bills directly from Bill Pocket. You can pay for coffee and snacks directly from the Snack Pocket.
If there is a Pocket that has been created and a few months later you no longer need it, you can delete the Pocket. Make sure the money in the Pocket has been transferred to another Pocket.
Also read: Differences between Jago and Jago Syariah
2. Invest and build emergency funds as well as save money for long-term financial goals in Term Deposits or Sharia Deposits
Another convenience that can be enjoyed by having a Jago or Jago Syariah account is being able to invest or save for long-term financial goals such as buying a house, retirement funds and children's education funds in Term Deposits or Sharia Deposits, depending on which Jago account you have.
Not only that, you can also save emergency funds in the Term Deposit or Sharia Deposit. Why? Because you can withdraw the funds in your Term Deposit or Sharia Deposit at any time needed, and you will not be charged an early withdrawal penalty fee.
However, you need to know that the Sharia Deposit and the Term Deposit are different because the Sharia Deposit uses Mudharabah Muthlaqah akad according to sharia principles.
Read the benefits of opening a Term Deposit with Jago here and the benefits of opening a Sharia Deposit here.
3. Can use your Jago/Jago Syariah Visa Debit Card and QRIS for practical non-cash payments
Buying food and beverages as well as shopping for various items both at home and abroad are easier and safer when you don't need to carry cash everywhere. If you're on vacation abroad, you don't have to bother exchanging money at a money changer just so you can buy what you love.
For that, you can use the Jago or Jago Syariah Visa Debit Card and QRIS through the Jago application. The nice thing is, both your Jago or Jago Syariah Visa Debit Card and QRIS can be linked to your preferred Spending Pocket so you can spend money without worrying about overspending.
4. Can take advantage of the Bank Jago/Jago Syariah digital ecosystem
Equally important is taking advantage of the digital ecosystem available at Jago and Jago Syariah. Link your Jago or Jago Syariah account with GoPay so you can pay for Gojek services directly using the Spending Pocket or Main Pocket. Need to top up your GoPay balance? In the Jago application there is a GoPay Pocket so that top up GoPay balances is as easy as transferring money between Pockets and it's free.
Furthermore, you can also make your Jago or Jago Syariah Pocket as a payment method when shopping at Tokopedia.
Invest in mutual funds with Bibit effortlessly from Jago/Jago Syariah
Interested in trying to invest in mutual funds? Link your Jago or Jago Syariah account with your Bibit account. You can monitor your mutual fund investment portfolio from the Jago application and top up your Bibit balance at no cost to add to your investment.
Invest in stocks with Stockbit effortlessly from Jago/Jago Syariah
You can also link your Jago/Jago Syariah account with Stockbit if you want to boost your asset diversification by starting transactions in the capital market. Start by opening your Jago RDN/Jago Syariah RDN first.
Jagoans, isn’t it jago if you can manage money through multiple accounts in one application and enjoy all the conveniences mentioned above? Your Jago Account or Jago Syariah Account will always be active. It won't be inactive or dormant for sure.
