Liveness Selfie Activation

To be a fully registered Jagoan, you’ll need to conduct a liveness check (take a selfie with your phone) during registration. This step is required so that we can confirm your identity.

Here’s how to take a selfie successfully:

• Make sure you are in a well-lit area.
• Make sure you have stable Wi-Fi or mobile internet connection.
• Make sure nothing is covering your face.
• Make sure your entire face is in the circle shown in the app.

If for any reason we couldn’t verify your identity through a liveness check, you can schedule or start a video call right away with a Jago agent in the app. To make it easy to get your identity verified, make sure that:

• You have stable Wi-Fi or mobile internet connection.
• You have enabled camera and microphone access for your browser.

Once you’re verified, you’ll be fully registered and you can start using all features in Jago.