Buying Digital Gold

1. How do I buy Digital Gold in the Jago app?

1. Go to the Investments menu on the Home page.
2. Select Gold, then tap Buy.
3. Enter the amount in grams or Rupiah.
4. If it’s your first purchase, agree to the Terms & Conditions.
5. Review and tap Buy Now.

2. What if the price changes when I purchase Digital Gold?

The purchase price of Digital Gold is always updated and follows the market price set by the Treasury as the trader.

If there is a price change during your transaction, a price change notification will appear for you to confirm before completing the purchase.

3. Is there a minimum amount for purchasing gold?

No need to wait until you have a large amount of funds to start investing! You can start buying gold from as little as Rp5,000 in Gold Pocket.

To ensure your transaction runs smoothly, make sure your Main Pocket balance is sufficient for the amount of gold you want to purchase.

4. What is the maximum purchase limit for gold transactions?

The maximum gold purchase limit is Rp250,000,000 per day per customer. If your purchase has reached the limit, you can buy gold again the next day.

5. Why does the Rupiah value of my gold appear lower after purchase?

When you purchase gold, the transaction is primarily based on the gold weight in grams. The Rupiah amount you pay is calculated by multiplying the gold weight by the purchase price at that time.

After the transaction is completed, the gold balance in grams in your Gold Pocket will match what you purchased.

However, the Rupiah value may change. The value displayed in your Gold Pocket is calculated based on the gold weight multiplied by the current selling price. Since the selling price is usually lower than the purchase price (due to a price spread), the Rupiah value of your gold may appear lower than when you first bought it.

6. How do I know if my Gold balance has increased after a successful purchase?

After your purchase status shows as completed, you can access your Gold Pocket in the Investments tab and tap to view your balance details.

In your Gold Pocket, you can find Pocket Details that show your total Digital Gold portfolio in both gram weight and Rupiah.

7. I’ve completed the payment. Why hasn’t my gold balance increased?

Don’t worry, if your purchase status has changed to “Processing Purchase,” it means your transaction is being processed by Treasury for recording in the Lembaga Kliring.

A gold purchase that has been paid but is still in the recording process will appear as a “processing” transaction in your Gold Pocket transaction list. Please wait up to 2 working days for the status to change to “Purchase Completed” and be officially recorded in the Lembaga Kliring.

8. Are there any transaction fees, storage fees, or other charges?

Currently, there are no transaction fees, storage fees, or any other charges for Jago/Jago Syariah customers related to the Gold Pocket feature. Any changes to the Bank’s fee policy will be communicated in the future.

9. Are there any taxes applied to Digital Gold purchase transactions?

Digital Gold sale transactions between customers and the Treasury through the Jago app are not subject to Article 22 Income Tax (PPh Article 22), as they involve the trading of physical gold bullion through the digital gold market.

As long as your Digital Gold is held and has not been sold, it should be reported as an asset in your annual tax filing in accordance with applicable tax regulations.

If you earn a profit from selling your Digital Gold, the gain must be reported in your Annual Tax Return (SPT) under "Other Domestic Income" and will be included in the calculation of your annual income tax.

10. Does the Plan Ahead feature support Digital Gold purchases?

Currently, the Plan Ahead feature does not support Digital Gold purchases. You can still purchase Digital Gold manually at any time through the Investments menu in the Jago or Jago Syariah app.