Need Help?
Use Jago
Gold Pocket
Minting Gold
1. Can I withdraw the physical gold stored in the vault?
The physical gold that underlies Digital Gold transactions cannot be withdrawn physically by customers.
a. Gold is stored collectively (bulk)
The physical gold stored by the trader in the Gold Storage Facility is in the form of gold bars (generally in 1 kg units). These gold bars may be owned by multiple customers, with ownership managed digitally, allowing gold ownership to be recorded in fractional gram units.
b. Withdrawing physical gold requires a gold minting process
To withdraw physical gold in a specific gram amount, a gold minting process is required. However, this service is currently not available in the Gold Pocket feature.
c. Customers can still sell their gold
Although physical withdrawal is not yet available, customers can still sell their Digital Gold at any time and receive the proceeds in Rupiah. The funds will be credited to the customer’s Jago/Jago Syariah account within up to 3 working days.
2. Can I convert my Digital Gold into physical gold?
This feature is not available yet. We will inform you once it becomes available and ready to use.
Use Jago
About Gold Pocket Feature
Use Jago
Buying Digital Gold
Use Jago
Selling Digital Gold
Require further assistance?
Contact Tanya Jago
Time to Manage Your Money
the Way You Want
Create up to 60 Jago Pockets (bank accounts) without monthly admin fees to start saving, transacting, and managing expenses.
Open a Term Deposit in minutes directly from the app and get competitive interest. Withdraw your Deposit early (if needed) without penalties. Plus, there is a free quota for inter-bank transfers and e-Wallet top-ups up to 150x according to Account Level.
Grab your smartphone, scan the QR code below to download and register Jago from anywhere and anytime.
