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Gold Pocket
Gold Pocket Special Terms and Account Closure
1. How does the Digital Gold inheritance claim process work if a customer passes away?
If a customer passes away, the beneficiary or legal heir should contact Bank Jago or Jago Syariah. The Bank will request the necessary documents to verify the beneficiary's eligibility and will then coordinate the Digital Gold inheritance claim process with Treasury.
Once the verification process is complete, the beneficiary may choose to receive the inheritance in one of the following forms:
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Digital Gold, which will be transferred to the beneficiary's Jago account.
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Indonesian Rupiah (IDR), representing the proceeds from the sale of the inherited Digital Gold based on the applicable selling price at the time of the transaction.
2. Can I close my Gold Pocket?
No. The Gold Pocket cannot be closed separately as long as your Jago or Jago Syariah account remains active. If you no longer wish to use this feature, you can first empty your Gold Pocket by selling all of your Digital Gold holdings.
3. How do I close my Jago account if I have a Gold Pocket?
Before requesting to close your Jago account, please ensure that:
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Your Gold Pocket balance is 0 (zero).
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There are no pending Digital Gold buy or sell transactions.
Once these requirements have been met, you can submit an account closure request by emailing [email protected]. The Bank will then coordinate with Treasury to process the closure of both your Gold Pocket and your Jago account.
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About Gold Pocket Feature
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Buying Digital Gold
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Selling Digital Gold
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Create up to 60 Jago Pockets (bank accounts) without monthly admin fees to start saving, transacting, and managing expenses.
Open a Term Deposit in minutes directly from the app and get competitive interest. Withdraw your Deposit early (if needed) without penalties. Plus, there is a free quota for inter-bank transfers and e-Wallet top-ups up to 150x according to Account Level.
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