Jagoan, isn’t it less fun if you want to open an account at a bank, you have to stop by the branch first and then wait in line? It also feels less fun when you got questions related to your transactions and you have to take the time to go to a branch so you can be assisted by customer service directly.
What if you no longer need to stop by a bank branch when you need help regarding a transaction? If you have an account with Jago, you can access Jago's customer service whenever needed.
Jago Customer Service Available 24/7, How Can It Help?
1. Jago account registration
For Jagoans who are about to use Jago to try out its awesome features such as the Pocket and Plan Ahead, of course you must have a Jago account first.
As a digital bank in Indonesia, Jago offers convenience and ease in making transactions and using various available banking services, including when registering an account.
Busy day at work, you’ve got to several meetings so there is no time at all to go to the bank? No problem. After you get home and finish dinner, you can register for a Jago account. Even though a Jago account can be created via liveness selfie, some of you may feel more comfortable to interact directly with a Jago agent. If so, you can activate your Jago account via video call at night or whenever you have time. Jago agents are ready to help 24/7.
2. Issues during transactions and feedback
Problems may occur when you transact through Jago. Whatever problems you are experiencing, you can convey them immediately to Jago's customer service. The availability of Jago's customer service 24/7 can help overcome the problems you are experiencing and provide the right solutions quickly.
Speaking of problems, did you know that there are problems that you can overcome directly by yourself? For example, if your Jago Visa Debit Card is lost, you can directly login into the Jago application and select the option to delete the card. Once deleted, the card can no longer be used to complete transactions.
Apart from that, you can also submit input or feedback that can make Jago even better in the future and make you even more enthusiastic about becoming a Jagoan in managing money.
3. Fraud cases in the name of Jago
We often hear about fraud cases that aim to hack or steal personal data, such as sending APK files, news of winning prizes, and so on. And, many cases of fraud are in the name of banks, including Bank Jago.
If you want to confirm whether it’s really Bank Jago who sends you a text message or calls you or to report a case of fraud that you are suspicious about, you can immediately contact Jago's customer service.
With Jago's customer service available 24/7 and ready to help whenever you need it, you will be more enthusiastic about managing your finances and taking advantage of the power of Jago's digital ecosystem, of course.
For those who don't have a Jago account yet, you can download the Jago application here.
