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Forgot Email, PIN or Password
You're required to have e-mail and password during registration process, while App PIN is created when you first log in.
I Forgot My Application PIN
If you forgot your application PIN, you can still log in using your password. To reset your PIN, follow the steps below.
- Delete your Jago application from your phone, and redownload it through Play Store or App Store.
- Open the newly downloaded Jago app.
- On the front page of the app, input your phone number and password as registered before.
- Input the verification code sent to your phone.
- You are asked to create a new PIN. Go and create a new and secure PIN.
I Forgot My Password
You can use Forgot Password feature from the login screen, or from the Settings once you've logged in.
- Click the "Email/Phone Number" field on the main page of the Jago app.
- Click the "Forgot Password" button located just below the Password field.
- Enter the registered phone number/email and ID card number.
- Enter the OTP sent to the registered phone number.
- Create a new password and PIN.
I Forgot My Email
Please contact our crew at 1500 746 or visit our branch nearby if you happen to forget your email.
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